.page-faq {
  --fq-card: #FBF8F1;
  --fq-soft: rgba(16, 22, 31, 0.74);
  --fq-step-line: rgba(240, 113, 78, 0.34);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  padding: 22px 0 52px;
  overflow: hidden;
}
.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background:
    radial-gradient(115% 85% at 92% 2%, rgba(232, 182, 90, 0.16), transparent 62%),
    radial-gradient(85% 70% at 2% 100%, rgba(30, 58, 95, 0.8), transparent 66%);
}
.page-faq .faq-hero > .shell {
  position: relative;
  z-index: 1;
}
.page-faq .breadcrumbs ol {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin: 0 0 26px;
  padding: 0;
  list-style: none;
  font-size: 13px;
  color: rgba(244, 241, 234, 0.62);
}
.page-faq .breadcrumbs a {
  color: rgba(244, 241, 234, 0.82);
  text-decoration: none;
}
.page-faq .breadcrumbs a:hover {
  color: var(--gold-soft);
}
.page-faq .breadcrumbs li[aria-current="page"] {
  color: var(--gold);
}

.page-faq .faq-hero__split {
  display: grid;
  gap: 30px;
}
.page-faq .faq-hero__text h1 {
  margin: 12px 0 18px;
  font-size: clamp(1.72rem, 6.2vw, 3.1rem);
  line-height: 1.16;
  letter-spacing: -0.02em;
  font-weight: 800;
  color: var(--cream);
}
.page-faq .faq-hero__lead {
  margin: 0 0 24px;
  max-width: 56ch;
  font-size: 16px;
  line-height: 1.85;
  color: rgba(244, 241, 234, 0.78);
}
.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-bottom: 26px;
}
.page-faq .faq-hero__facts {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 22px;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 13px;
  color: rgba(244, 241, 234, 0.62);
}
.page-faq .faq-hero__facts .num {
  font-family: var(--font-num);
  font-size: 15px;
  color: var(--gold-soft);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-hero__figure {
  margin: 0;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  background: rgba(22, 38, 63, 0.72);
  padding: 10px;
  box-shadow: var(--shadow-1);
}
.page-faq .faq-hero__figure img {
  display: block;
  width: 100%;
  height: auto;
  border-radius: 10px;
  object-fit: cover;
}
.page-faq .faq-hero__figure figcaption {
  margin-top: 10px;
  padding: 0 4px 2px;
  font-size: 13px;
  line-height: 1.6;
  color: rgba(244, 241, 234, 0.66);
}

/* ---------- 三步流程带 ---------- */
.page-faq .steps {
  counter-reset: fq-step;
  display: grid;
  gap: 14px;
  margin: 38px 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .step {
  position: relative;
  padding: 18px 18px 18px 64px;
  border: 1px solid var(--line-dark);
  border-radius: var(--radius);
  background: rgba(22, 38, 63, 0.72);
  transition: border-color 180ms var(--ease), transform 180ms var(--ease);
}
.page-faq .step:not(:last-child)::before {
  content: "";
  position: absolute;
  left: 31px;
  top: 56px;
  bottom: -15px;
  width: 1px;
  background: var(--fq-step-line);
}
.page-faq .step__num {
  position: absolute;
  left: 16px;
  top: 18px;
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  border: 1px solid var(--coral);
  color: var(--coral);
  font-family: var(--font-num);
  font-size: 15px;
  font-variant-numeric: tabular-nums;
}
.page-faq .step__title {
  margin: 0 0 6px;
  font-size: 16px;
  font-weight: 800;
  letter-spacing: 0.01em;
  color: var(--cream);
}
.page-faq .step__text {
  margin: 0 0 8px;
  font-size: 14.5px;
  line-height: 1.8;
  color: rgba(244, 241, 234, 0.74);
}
.page-faq .step__time {
  margin: 0;
  font-size: 12.5px;
  letter-spacing: 0.02em;
  color: var(--gold);
}
.page-faq .step:hover,
.page-faq .step:focus-within {
  border-color: var(--line-gold);
  transform: translateY(-2px);
}

/* ---------- 主体浅色区 ---------- */
.page-faq .faq-body {
  padding: 46px 0 56px;
  color: var(--graphite);
}
.page-faq .faq-body__head {
  display: grid;
  gap: 18px;
  margin-bottom: 30px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--line);
}
.page-faq .eyebrow--ink {
  color: #9a7429;
}
.page-faq .faq-body__title {
  margin: 10px 0 0;
  max-width: 30ch;
  font-size: clamp(1.25rem, 3.6vw, 1.65rem);
  font-weight: 800;
  line-height: 1.4;
  letter-spacing: -0.01em;
  color: var(--graphite);
}
.page-faq .faq-jump {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.page-faq .faq-jump a {
  display: inline-block;
  padding: 7px 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius-pill);
  font-size: 13px;
  color: var(--graphite);
  text-decoration: none;
  transition: border-color 160ms var(--ease), background-color 160ms var(--ease);
}
.page-faq .faq-jump a:hover {
  border-color: var(--gold);
  background: rgba(232, 182, 90, 0.14);
}

.page-faq .faq-groups {
  display: grid;
  gap: 34px;
}
.page-faq .faq-group__head {
  display: grid;
  grid-template-columns: auto 1fr;
  align-items: baseline;
  gap: 4px 12px;
  padding-bottom: 12px;
  margin-bottom: 14px;
  border-bottom: 1px solid var(--line);
}
.page-faq .faq-group__num {
  font-family: var(--font-num);
  font-size: 13px;
  letter-spacing: 0.1em;
  color: var(--coral);
  font-variant-numeric: tabular-nums;
}
.page-faq .faq-group__title {
  margin: 0;
  font-size: 1.14rem;
  font-weight: 800;
  letter-spacing: 0.01em;
  color: var(--graphite);
}
.page-faq .faq-group__note {
  grid-column: 1 / -1;
  margin: 0;
  font-size: 13px;
  line-height: 1.7;
  color: var(--fq-soft);
}

.page-faq .faq-list {
  display: grid;
  gap: 10px;
}
.page-faq .faq-item {
  border: 1px solid var(--line);
  border-radius: 12px;
  background: var(--fq-card);
  transition: border-color 160ms var(--ease), box-shadow 160ms var(--ease);
}
.page-faq .faq-item summary {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 14px 16px;
  cursor: pointer;
  list-style: none;
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.55;
  color: var(--graphite);
}
.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}
.page-faq .faq-item summary::after {
  content: "+";
  flex: none;
  width: 20px;
  text-align: center;
  font-family: var(--font-num);
  font-size: 18px;
  line-height: 1;
  color: var(--coral);
}
.page-faq .faq-item[open] summary::after {
  content: "−";
}
.page-faq .faq-item summary:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 3px;
  border-radius: 10px;
}
.page-faq .faq-item[open] {
  border-color: rgba(232, 182, 90, 0.62);
  box-shadow: 0 6px 18px rgba(4, 10, 20, 0.08);
}
.page-faq .faq-item:target {
  border-color: var(--coral);
  box-shadow: 0 0 0 3px rgba(240, 113, 78, 0.16);
}
.page-faq .faq-a {
  padding: 0 16px 16px;
  font-size: 15px;
  line-height: 1.9;
  color: var(--fq-soft);
}
.page-faq .faq-a p {
  margin: 0 0 10px;
}
.page-faq .faq-a p:last-child {
  margin-bottom: 0;
}
.page-faq .checklist {
  display: grid;
  gap: 8px;
  margin: 10px 0 0;
  padding: 0;
  list-style: none;
}
.page-faq .checklist li {
  position: relative;
  padding-left: 24px;
  font-size: 14.5px;
  line-height: 1.8;
}
.page-faq .checklist li::before {
  content: "✓";
  position: absolute;
  left: 0;
  top: 0;
  color: var(--celadon);
  font-weight: 700;
}

.page-faq .faq-figure {
  margin: 18px 0 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--ink);
  padding: 10px;
}
.page-faq .faq-figure img {
  display: block;
  width: 100%;
  height: auto;
  border-radius: 9px;
  object-fit: cover;
}
.page-faq .faq-figure figcaption {
  margin-top: 10px;
  padding: 0 2px 2px;
  font-size: 12.5px;
  line-height: 1.7;
  color: rgba(244, 241, 234, 0.66);
}

/* ---------- 人工协助 ---------- */
.page-faq .faq-help {
  position: relative;
  padding: 48px 0 40px;
  overflow: hidden;
}
.page-faq .faq-help::before {
  content: "";
  position: absolute;
  inset: 0;
  pointer-events: none;
  background: radial-gradient(90% 80% at 10% 0%, rgba(232, 182, 90, 0.14), transparent 64%);
}
.page-faq .faq-help > .shell {
  position: relative;
  z-index: 1;
}
.page-faq .faq-help__grid {
  display: grid;
  gap: 26px;
}
.page-faq .faq-help__title {
  margin: 12px 0 14px;
  font-size: clamp(1.35rem, 4.4vw, 1.95rem);
  font-weight: 800;
  line-height: 1.32;
  letter-spacing: -0.01em;
  color: var(--cream);
}
.page-faq .faq-help__lead {
  margin: 0 0 18px;
  max-width: 52ch;
  font-size: 15.5px;
  line-height: 1.85;
  color: rgba(244, 241, 234, 0.76);
}
.page-faq .faq-help__tips {
  display: grid;
  gap: 8px;
  margin: 0 0 22px;
  padding: 0;
  list-style: none;
}
.page-faq .faq-help__tips li {
  position: relative;
  padding-left: 22px;
  font-size: 14px;
  line-height: 1.8;
  color: rgba(244, 241, 234, 0.7);
}
.page-faq .faq-help__tips li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 10px;
  width: 12px;
  height: 1px;
  background: var(--celadon);
}
.page-faq .faq-help__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
}
.page-faq .faq-help__card {
  padding: 22px 20px;
  border: 1px solid var(--line-gold);
  border-radius: var(--radius);
  background: rgba(22, 38, 63, 0.86);
  box-shadow: var(--shadow-1);
}
.page-faq .faq-help__card-label {
  margin: 0 0 16px;
  padding-right: 6px;
  font-size: 12.5px;
  letter-spacing: 0.06em;
  color: var(--celadon);
}
.page-faq .faq-help__contact {
  display: grid;
  gap: 4px;
  margin: 0 0 16px;
}
.page-faq .faq-help__contact dt {
  font-size: 12.5px;
  letter-spacing: 0.04em;
  color: rgba(244, 241, 234, 0.58);
}
.page-faq .faq-help__contact dd {
  margin: 0 0 10px;
  font-size: 16px;
  font-weight: 700;
  color: var(--gold-soft);
  word-break: break-all;
}
.page-faq .faq-help__contact dd.num {
  font-family: var(--font-num);
  font-variant-numeric: tabular-nums;
  letter-spacing: 0.02em;
}
.page-faq .faq-help__note {
  margin: 0 0 14px;
  font-size: 13px;
  line-height: 1.8;
  color: rgba(244, 241, 234, 0.66);
}
.page-faq .faq-help__icp {
  margin: 0;
  padding-top: 12px;
  border-top: 1px solid var(--line-dark);
  font-family: var(--font-num);
  font-size: 12.5px;
  letter-spacing: 0.04em;
  color: rgba(244, 241, 234, 0.46);
}

.page-faq .faq-links {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 18px;
  margin-top: 34px;
  padding-top: 18px;
  border-top: 1px solid var(--line-dark);
}
.page-faq .faq-links a {
  font-size: 13.5px;
  color: rgba(244, 241, 234, 0.74);
  text-decoration: none;
  transition: color 160ms var(--ease);
}
.page-faq .faq-links a:hover,
.page-faq .faq-links a:focus-visible {
  color: var(--gold-soft);
}
.page-faq a:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 3px;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-hero {
    padding: 26px 0 62px;
  }
  .page-faq .faq-hero__lead {
    font-size: 17px;
  }
  .page-faq .step {
    padding: 20px 20px 20px 68px;
  }
  .page-faq .faq-item summary {
    padding: 16px 18px;
    font-size: 16px;
  }
  .page-faq .faq-a {
    padding: 0 18px 18px;
  }
  .page-faq .faq-help__card {
    padding: 26px 24px;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__split {
    grid-template-columns: 1.06fr 0.94fr;
    align-items: start;
    gap: 46px;
  }
  .page-faq .faq-hero__figure {
    margin-top: 40px;
  }
  .page-faq .steps {
    grid-template-columns: repeat(3, 1fr);
    gap: 16px;
    margin-top: 46px;
  }
  .page-faq .step {
    padding: 58px 20px 22px;
  }
  .page-faq .step:not(:last-child)::before {
    left: 52px;
    right: -17px;
    top: 34px;
    bottom: auto;
    width: auto;
    height: 1px;
  }
  .page-faq .step__num {
    left: 20px;
    top: 18px;
  }
  .page-faq .faq-body__head {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 20px 32px;
  }
  .page-faq .faq-jump {
    justify-content: flex-end;
    max-width: 340px;
  }
  .page-faq .faq-groups {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 38px 26px;
  }
  .page-faq .faq-help__grid {
    grid-template-columns: 1.15fr 0.85fr;
    align-items: start;
    gap: 44px;
  }
  .page-faq .faq-help {
    padding: 62px 0 44px;
  }
}

@media (min-width: 1180px) {
  .page-faq .faq-hero {
    padding: 30px 0 72px;
  }
  .page-faq .faq-hero__lead {
    font-size: 17.5px;
  }
  .page-faq .faq-group__title {
    font-size: 1.22rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .step,
  .page-faq .faq-item,
  .page-faq .faq-jump a {
    transition: none;
  }
  .page-faq .step:hover,
  .page-faq .step:focus-within {
    transform: none;
  }
}
<<<END>>>